We strive to make your shipping experience seamless and efficient. Below are the details regarding our shipping policies:
General Shipping Information
Carrier Options: Our default shipping carrier is UPS. Alternatively, you can request shipping via your UPS or FedEx account number (see Shipping Account Holders section below).
Free Shipping Offer: Orders over $100 qualify for free standard shipping within the continental United States.
Same-Day Shipping: Orders placed and approved before 3:00 PM Central Time (CT) are typically processed the same day. Orders received after this time are processed the next business day.
Alternative Shipping: If you prefer to use a different carrier, please contact us before placing your order. We will do our best to accommodate your request.
Shipping Costs: Shipping charges are based on dimensional weight and the number of units being shipped.
Important Notes
- UPS and FedEx pick up and deliver packages Monday through Friday.
- Orders shipped via Next Day Air on Friday will arrive on Monday.
- Saturday delivery is available upon request; please contact us before placing your order to make arrangements.
Limitations
We are not responsible for shipping delays caused by:
- Weather
- Accidents
- Postal service errors, including:
- Damages
- Scratches
- Undeliverable addresses
- Stolen or lost packages
Shipping Account Holders
- Using Your Account Number: Enter your UPS or FedEx account number in the designated field on the Cart page during checkout.
- Account Validation: If the provided account number is invalid, we will charge you for shipping and any associated fees.
- Choosing Your Shipping Method: When using a valid account number, shipping charges will display as $0.00 and available shipping methods will display.
Inventory
- Stock Availability: Unless otherwise noted, most of our products are in stock.
- Out-of-Stock Items: If an item is unavailable, we will notify you. You will be given the option to wait for a restock, modify your order, or cancel it.
International Shipping
- Availability: We ship internationally via FedEx or UPS.
- Charges: Shipping fees cover only the carrier charges and do not include tariffs, duties, customs fees, taxes, or other regulations applicable in your destination country.
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Payment Methods:
- International credit cards or PayPal are accepted.
- For wire transfers, please contact us at sales@gridconnect.com before placing your order with the required information listed below to receive a Proforma Invoice.
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Name
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Email address
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Billing address
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Shipping addresses
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Part numbers and quantities for each item you wish to purchase
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Preferred shipping method
Please contact us with any questions or concerns regarding shipping. We’re here to help.
