Get answers to our most frequently asked questions about our XPort Products.

  • 1. Web page configuration settings do not take effect.



    This is a common caching problem where the browser is displaying old data instead of pulling new data from the Xport. Whenever using web configuration, we suggest using an external browser rather than Device Installer’s built in browser. You can click on the “Use an external browser” button under the web configuration tab to launch the web configuration session in your normal browser. If the problem still persists, close the browser tab and open a new tab to start a new web configuration session.

    XPort FAQ Browser Image

Grid Connect Helpdesk

How may we help you? Please fill in details below on your support issue, make sure to include which product you are having an issue with and a detailed description of your problem. We will get back to you as soon as possible.

×