Grid Connect, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this company.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their E-mail address) and financial information (like their account or credit card numbers).
Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.
Your information will never be sold or shared with third parties.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We do not store any credit card information and are fully PCI Compliant. We have SSL secure servers hosted in a PCI secure environment which transactions takes place securely and is stored with maximum security.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact email@example.com.
Your shopping has been made safe and secure by PCI Compliant secure servers. We guarantee the security of your transactions. Customer information collected is used to help us understand your interests so that we can serve you better in the future.
Your information will not be sold or shared with third parties.
Thank you for your support and business.
We accept VISA, MasterCard and American Express for all purchases and accept approved company purchase orders for fortune 500 companies that agree to pay us in Net 30 days. Interest charges will be added to payments not received on time.
We do take returns within 30 days of the date order was placed. We can arrange for refund or exchange for you according to your convenience. Please call us or email at firstname.lastname@example.org for a return authorization.
Refund and Return Policy
We have a complete refund policy if our customer is not satisfied with the quality of the product. Shipping charges are not refundable. Item has to be returned within 30 days of purchase for a full product refund. The item should be in unused and undamaged condition. Product in damaged, used or scratched condition will not be applicable for refund. Restrictions do apply as stated in our Warranty Statement.
We guarantee our hardware products to be free from manufacturing defects for one (1) year from the date of purchase. For software products, we warrant that for a period of sixty (60) days from the date of shipment of the product by Grid Connect, the media on which the software is furnished will be free of detects in materials and workmanship under normal use. Products damaged or modified void the warranty. Please read our complete Warranty Statement for exact information on our hardware and software warranties, limitations, and exclusions.
We normally ship by UPS Ground, Blue (two day), or Red (next day) or FEDEX overnight. Orders are usually processed on the same day if before 2pm Central Time or on the next business day. If you wish other shipping options please call us directly; we can also use your UPS or FEDEX account for your shipment. In general shipping charges are based on weight and number of units being shipped. Same day Shipping is defined as orders received that are complete and credit is approved by 2pm Central Time. For international shipping, we are not responsible for any tariffs, duties, custom fees, taxes or other regulations that may apply to countries outside the United States.
Most of the items are always in stock and are shipped within the next business day. If an item is out of stock, we will contact you as soon as possible. We would give you choice to wait for 12-14 days or to cancel/change your order. We are not responsible for the delay of shipping due to weather, accidents, or mistakes done by any postal service (including damages, scratches, and undeliverable address, stolen, or lost packages.)
Many of our items are for OEMs or dealers and thus the products are for resale, if you are an end-user in the state of Illinois, then a sales tax of 7.25% will be added to your invoice.
Grid Connect Helpdesk
How may we help you? Please fill in details below on your support issue, make sure to include which product you are having an issue with and a detailed description of your problem. We will get back to you as soon as possible.×