Grid Connect

Privacy Policy

Grid Connect, Inc. has a firm commitment to privacy. The following discloses our information gathering and dissemination practices.

Our site uses cookies to keep track of shopping carts.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their e-mail address) and financial information (like their account or credit card numbers).

Contact information from the order form is used to send orders to our customers. This information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.

Customer information collected is used to help us understand customer interests so that we can serve you better in the future.

Customer information will never be sold or shared with third parties.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our safeguard. We do not store any credit card information and are fully PCI Compliant. We have SSL secure servers hosted in a PCI secure environment where transactions take place securely and are stored with maximum security. Your shopping has been made safe and secure, and we guarantee the security of your transactions.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with Grid Connect, you can email us at info@gridconnect.com.

Payment

We accept VISA, MasterCard, American Express, and Discover cards as well as PayPal for all purchases. We also accept approved company purchase orders.

30-Day Money-Back Guarantee

We have a 30 day return policy if you are not satisfied with a product. We can arrange for refund or exchange for you according to your convenience. We will refund the full product purchase price if you return the product within 30 days. (Shipping charges are non-refundable.) The item must be unused and undamaged. Product in damaged, used or scratched condition will not be applicable for refund. Please email us at rma@gridconnect.com or call for a return authorization. Restrictions apply as stated in our Warranty Statement.

Product Warranty

We guarantee our hardware products to be free from manufacturing defects for one (1) year from the date of purchase. For software products, we provide a sixty (60) day warranty from the date of shipment of the product by Grid Connect, that the media on which the software is furnished will be free of detects in materials and workmanship under normal use. Products damaged or modified void the warranty. Please read our complete Warranty Statement for exact information on our hardware and software warranties, limitations, and exclusions.

Click here to download our full Product Warranty policy details

Shipping Information

We normally ship by UPS Ground Blue (two day), or Red (next day), or FEDEX overnight. Orders are usually processed on the same day, if received before 3 p.m. Central Standard Time, or on the next business day. If you wish for other shipping options, please call us directly; we can also use your UPS or FEDEX account for your shipment. In general, shipping charges are based on weight and number of units being shipped. Same-day shipping applies to orders received that are complete and credit is approved by 3pm. For international shipping, we are not responsible for any tariffs, duties, custom fees, taxes or other regulations that apply to countries outside the United States. We are not responsible for the delay of shipping due to weather, accidents, or mistakes made by any postal service (including damages, scratches, and undeliverable address, stolen, or lost packages.)

Inventory

Most of our products are always in stock and are shipped within the next business day. If an item is out of stock, we will contact you as soon as possible. We will give you the option to wait for 12-14 days or to cancel/change your order.

Sales Tax

Many of our items are for OEMs or dealers and thus the products are for resale. If you are an end-user in the state of Illinois, then a sales tax of 7.25% will be added to your invoice.

Quality Policy

We have established this quality policy to be consistent with the purpose and context of our organization. It provides a framework for the setting and review of objectives, a commitment to satisfy applicable customer, regulatory and legislative requirements and demonstrates our commitment to continually improve our management system.

Customer focus: As an organization we have made a commitment to understand our current and future customers’ needs; meet their requirements and strive to exceed their expectations.

Leadership: Our Executive Team has committed to creating and maintaining a working environment in which people become fully involved in achieving our objectives.

Engagement of people: As an organization we recognize that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit.

Process approach: As an organization we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.

Improvement: We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives.

Evidence-based decision making: As an organization we have committed to only make decisions relating to our QMS following an analysis of relevant data and information.

Relationship management: Grid Connect recognizes that an organization and the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities.

We have produced quality objectives which relate to this policy and they can be found in document R03 Quality Objectives.

This policy is available to all interested parties as well as being made available to the wider community through publication on our Website and Company Noticeboard.

Grid Connect Helpdesk

How may we help you? Please fill in details below on your support issue, make sure to include which product you are having an issue with and a detailed description of your problem. We will get back to you as soon as possible.

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